Refund & Returns Policy

Refunds and Returns Policy for ADS Glasses

Effective Date: September 14, 2024

Thank you for shopping at adsglasses.com. We want to ensure that you are fully satisfied with your purchase. If you are not completely happy with your blue light blocking glasses, we offer a straightforward refunds and returns policy to assist you.

1. Return and Refund Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: You must initiate the return within 30 days of receiving your product.
  • Condition: The product must be unused, in its original condition, and in the original packaging, including any accessories, cases, cleaning cloths, or other included items.
  • Proof of Purchase: A valid receipt or proof of purchase is required.

We reserve the right to refuse returns of items that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or damaged after delivery.
  • Any item not in its original condition or missing parts for reasons not due to our error.
  • Gift cards or promotional items.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and return instructions. Please do not send any product back without prior authorization.
  3. Shipping the Return: You will be responsible for paying your own shipping costs to return the item, unless the return is due to a defect or error on our part (e.g., you received the wrong item or a damaged product).
  4. Packaging: Ensure the item is securely packaged to avoid any damage during shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

4. Refunds

Once we receive your returned item, we will inspect it and notify you via email. If your return is approved, the refund will be processed as follows:

  • Refund Method: Refunds will be credited to your original method of payment.
  • Processing Time: Refunds typically take between 5 to 10 business days to process, depending on your payment provider.
  • Non-Refundable Fees: Shipping costs are non-refundable unless the return is due to an error on our part.

If your return is denied for any reason (e.g., the product does not meet return eligibility criteria), we will notify you via email with an explanation.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, you may return your item for a refund (subject to the conditions above) and place a new order for the replacement product.

6. Defective or Damaged Items

If you received a defective or damaged product, please contact us immediately at [email protected]. Be sure to include:

  • Your order number
  • A description of the issue
  • Photographs of the defective or damaged product

We will work with you to either provide a replacement or process a full refund, including any shipping costs incurred for returning the item.

7. Return Shipping Costs

  • Customer Responsibility: You are responsible for paying the return shipping costs unless the product was defective or incorrectly shipped by us.
  • Shipping Cost Refunds: If we determine that the return is due to an error on our part, we will refund the return shipping costs once we receive the product.

8. Late or Missing Refunds

If you haven’t received your refund after the expected processing period:

  1. Check your bank account or payment provider again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank; there may be processing delays before a refund is posted.
  4. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

9. Changes to the Policy

We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated “Effective Date.”

10. Contact Information

If you have any questions or need further assistance, please feel free to contact us at:

ADS Glasses
976 Dona B. Yangco, Brgy. Namayan, Mandaluyong City
Email: [email protected]

We are here to help ensure you have a positive experience with ADS Glasses!